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Managed IT and cyber security for small and mid-sized businesses, on one predictable monthly plan.

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End User Support

A help desk your team will actually use.

Remote support, Microsoft 365 administration, patching and device backup for every person on your team. One monthly rate per user, with three devices each.

How it is billed

Per user

3 devices included

  • Remote support for every covered user
  • Microsoft 365 administration
  • Patching, software deployment and configuration
  • Device monitoring
Get a quote Estimate your monthly cost

What is included.

Everything a user needs, in one fee.

IT helpdesk

  • Remote technical support for every covered user
  • Desktop support for workstations, laptops, printers and peripherals
  • Operating system and business application issues
  • VPN connection problems

Accounts and access

  • Password resets and account lockouts
  • Access issues resolved
  • New hire onboarding
  • Employee offboarding

Microsoft 365

  • User management and licenses
  • Exchange Online, Teams, SharePoint and OneDrive
  • Entra ID administration
  • Multi-factor authentication and Conditional Access

Endpoints

  • Patching and updates
  • Software deployment
  • Device configuration
  • Setup and removal of covered devices

Monitoring and backup

  • Performance, hardware and software monitoring
  • Automatic backup of user files to OneDrive or Google Drive
  • Servers covered separately under Server Management

What is on your invoice.

No surprises. Here is what the fee covers and what sits outside it.

Included in the fee

  • Remote support for every covered user
  • Microsoft 365 administration
  • Patching, software deployment and configuration
  • Device monitoring
  • Device backup to OneDrive or Google Drive
  • Onboarding and offboarding

Billed separately

  • Devices beyond 3 per user
  • Microsoft 365 licenses
  • Other third-party licenses

Quoted before work starts

  • Microsoft 365 migrations and tenant projects
  • Large device rollouts
  • Security assessments

End User Support questions.

Short answers to what teams ask before signing up.

What counts as a user?

A person on your team who needs IT support. Each covered user includes up to 3 devices: typically a desktop, a laptop and a mobile or tablet.

Are Microsoft 365 licenses included?

No. Microsoft 365 and other third-party licenses are not part of the fee. We administer your tenant and licenses, and you keep paying the vendor directly.

Where do backups go?

User files are backed up automatically to OneDrive or Google Drive. Servers are covered separately under Server Management and Backup Management.

Do you handle new starters and leavers?

Yes. New hire onboarding and employee offboarding are included, along with password resets, account lockouts and access requests.

Still have a question? Talk to our team

Want results like these?

Remote support, Microsoft 365 administration, patching and device backup for every person on your team. One monthly rate…

Request a Quote See Pricing